Refund Policy Minimize

Effective 5/4/11

In general, due to the nature of the products/services we offer, NO refunds should be expected.  Below are additional details and possible exceptions.

Software Refunds

  • Trial versions are available for all the software we sell.  Please try the software (before you buy) to ensure it will meet your needs.  Once an unlock code is issued, it can't be retracted, therefore WE DO NOT PROVIDE REFUNDS ON SOFTWARE.
  • ALL SOFTWARE SALES ARE FINAL!!
  • Only possible exception - If you purchase software from us that does not function as advertised, it would not have been practical to determine this by a reasonable evaluation of the trial verion, and we are unable to fix the problem within 30 days, then we may refund the purchase price for the software in question - at our discretion.

Service Refunds

  • Due to the nature of the services we provude - they are generally non-refundable once provided.
  • Units of service that have not been used can be refunded at any time.
  • If you are unhappy with the service provided, we will consider a partial refund on a case by case basis, though such refunds should not be expected in most cases.  Please read the service description carefully to ensure you understand what you are paying for.

Product Returns

  • Note: This section applies only to items requiring physical shipment.  At present few or no items for sale on this site require any sort of shipment.
  • Returns of a portion of a package or bundle:
    • In the event that any portion of a bundle must be returned for any reason, the refund amount will be based on if the bundle had not been originally purchased and will be limited to the total purchase price of the package, less the retail price of the items not being returned.
    • This will usually result in a refund of less than the invoice amount for the item being returned.
    • This is due to the fact that package and bundle pricing is contingent on purchasing ALL the items in the package or bundle.  Returning part of a package or bundle voids the package or bundle price.
  • If you purchase a product for a purpose for which we do not advertise, then a refund may be limited to the purchase price of the product (excluding any software you purchased with the product) and may be subject to a 15% restocking fee as outlined below.
  • DOA Return Policy - If your product is Dead on Arrival (meaning it is not damaged in shipping, but just doesn't work, please contact us within three (3) days of receipt for resolution.  Upon confirmation of DOA we will replace the product.  Simply ship it back via insured mail (at your expense) with all packaging and we will ship a replacement at our expense.
  • Except as excluded above, all product returns may be subject to a 15% restocking fee.  This restocking fee does not apply to defective products, or products that do not function as we advertise (unless we are not afforded a reasonable opportunity to troubleshoot).
  • Any product return, regardless of reason, that is incomplete or not in new condition may not be completely refundable .  A reasonable amount to cover the replacement cost of what was missing or any damage or wear and tear may be deducted from the refund amount at our discretion.
  • Please allow 3-5 business days for a refund to credit to your payment source.

Return Material Authorizations (RMAs)

  • Note: This section applies only to items requiring physical shipment.  At present few or no items for sale on this site require any sort of shipment.
  • ALL returns require a Return Material Authorization (RMA) before returning to us.   If you feel it is necessary to return your product, contact us.
  • Products returned to us without a valid RMA may not be properly credited or attributed to you.  At a minimum, your replacement or refund may be significantly delayed, at worse you may not receive credit at all if we are unable to determine where the return came from.
  • Please allow 3-5 business days to process your return once received.  If your return was for a refund, please allow an additional 3-5 business days for the credit to appear with your payment source.
  • When you have received an RMA, please return your product by following this procedure:
    • Pack the product with EVERYTHING that originally came with it (unless instructed otherwise in your RMA email) including all CDs, cables, packaging material, etc.
    • Print and include the email containing the authorization from us to return the product (this is your RMA as is essential for us to ensure your return is properly credited to you).
    • Ship all of the above to:

      Pilot Synergy
      8510 Oxford Dr SE
      Lacey, WA 98503

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