Pilot Syngery General Policies Minimize

Effective 5/4/11

The following policy applies to all sales through Pilot Synergy.


  • Please refer to our extensive FAQ page to answer most of your questions either before or after purchase.  If you still have questions after reviewing the FAQ, you should feel free to contact us.
  • Unlock codes for the software you have purchased will be emailed separately at the time your order is processed (normally this is the instant you complete checkout.
  • We recommend retaining a copy of this policy as it exists at your time of purchase.   (i.e. print this page). 
    • We reserve the right to change this policy at any time and any changes made will apply to all purchases unless you retain a copy of the policy at the time of your purchase.
  • Re-sellers (or anyone purchasing software for someone other than yourself)
    • It is imperitive that you use the full name and email address of the person for which the software is to be licensed in the Ship To area.
    • Since software unlock codes are generated instantly, if you do not take the above the software will be licensed in your name rather than the intended name.
    • We cannot be held responsible when a license is generated in the wrong name if you failed to use the recipient's name in the Ship To block during checkout.
    • As a general rule - licenses are not transferrable even when they are mistakenly generated in the wrong name.

Item Availability

  • Note: Very few items for sale on this site require any form of physical shipment.  This section only applies to items that must be shipped.
  • PilotSynergy.com maintains the inventory level of our products on line.
    • Due to the nature of our business and the fact that Pilot Synergy offers products through multiple outlets that are unable to read our inventory levels from the site, it is possible that you may purchase an item showing as in-stock that is later determined to be out-of-stock.  This should be rare, but it is possible.
  • Purchasing out-of-stock items :
    • You may still purchase items that show out of stock.  Your order will generally ship the business day following replenishment of the out of stock item.
    • In the event that we are unable to ship the business day following the expected in-stock date at the time of your purchase we will contact you via email to inform you of the new expected date.  If the new date is unacceptable you will have the option of cancelling your order for a full refund.
  • Purchasing in-stock items :
    • In stock items will ship per our shipping schedule.
    • In the event that we are unable to ship per the below shipping schedule due to item availability we will contact you via email:
      • You can elect to wait until we do have the item in stock and we can process your order at that time.
      • You can have the backordered item removed from your order and refunded.
      • You can also cancel the order entirely and receive a full refund (unless software was included that has already been licensed to you).
  • You will always receive an email when we process your order.  Please ensure "@PilotSynergy.com" is on your safe senders list to ensure your "Junk Email" filter does not intercept it.


  • All prices on this website are in US Dollars and we can ONLY accept payment in US Dollars.
  • We accept payment by Visa, MasterCard, Discover, American Express, and Paypal.
    • Payment by PayPal eCheck will require 3-4 business days before shipping for the payment to clear.
  • We must collect 8.5% tax on all orders shipped to Washington State.
    • Your tax rate is calculated automatically on the shopping cart page.
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